Contact Us
Got a question about one of our sweepstakes casino reviews, spotted something that needs updating, or just want to say hello? This page explains how to reach the Sweepstakes Casinos team and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods around new operator launches or major promotional pushes.
When you write in, it helps to include:
- Which page or review you're referring to, if applicable
- The name of the sweepstakes casino operator in question
- As much detail as you can about your question or the issue you noticed
What we can help with
Our team covers who we are and how we approach coverage of new sweepstakes casinos, so contact requests along these lines are the ones we're best placed to answer:
- Review accuracy: If a welcome offer, promotion, or operator detail listed on the site looks outdated, tell us. Sweepstakes casinos change their bonuses, coin packages, and eligible states fairly often, and we rely on reader tips as well as our own checks to keep listings current.
- General questions about the sweepstakes model: If you're new to the dual-currency format — Gold Coins for free-play entertainment and Sweepstakes Coins for potential prize redemption — and want clarification before you sign up anywhere, we're happy to point you toward the right resources.
- Site feedback: Suggestions on how we present comparisons, rate operators, or organize information are always welcome.
- Corrections: If you believe something we've published is factually wrong, let us know what it is and where you saw it so we can look into it.
What we can't help with
We're an independent comparison and review site, not an operator. That means a few things fall outside what we can resolve directly:
- Account issues: Login problems, password resets, verification delays, or redemption status all need to go through the sweepstakes casino operator's own support team, not us. Check the operator's site or the confirmation email you received when signing up for their contact details.
- Payment or redemption disputes: Questions about a specific coin purchase, a Sweepstakes Coins redemption, or identity verification documents are handled by the platform where the account exists, since only they can access account-level records.
- Legal advice: We can explain, in general terms, how eligibility and state availability tend to work for sweepstakes casinos, but we can't tell you whether a particular platform is permitted in your specific situation. Laws vary by state and change over time, so always check an operator's own terms and your local regulations if you're unsure.
Before you write in about a specific offer
Welcome bonuses and daily rewards are one of the most common reasons readers contact us. A few things are worth checking first, since they resolve most questions without needing a reply:
- Sweepstakes Coins offers are promotional and tied to specific terms — minimum age (typically 18 or 21 depending on the operator and state), eligible states, and any wagering or playthrough conditions attached to bonus coins.
- Participation is generally free — most legitimate sweepstakes casinos let you play without a purchase, often through a free alternative method of entry, and purchasing coin packages is optional rather than required.
- Redemption of Sweepstakes Coins usually requires identity verification and meeting a minimum threshold, and processing isn't instant.
If, after checking an operator's own terms, something still doesn't add up, that's exactly the kind of thing worth flagging to us.
Responsible play and support resources
If you're looking for information on setting limits, recognising problem play patterns, or where to find support resources, that's covered in more depth on our Responsible Gambling page rather than here. It's a good starting point regardless of which platform you're using.
Other useful pages
Depending on why you're reaching out, you might find your answer faster on one of these:
- About Us — how we research and rank sweepstakes casinos
- Terms and Conditions — the rules governing use of this site
- Responsible Gambling — support resources and healthy play habits
If none of that covers what you need, email us directly and we'll do our best to point you in the right direction.